Everything in this world keeps evolving every day, nothing is constant. For example, human life from the time of birth, through a continuous learning process helps the baby grow into a child, teenager and adult. At every step of the growth process, we reengineer ourselves to learn, adapt and evolve to survive, and to make a difference in the society.
Through our lifetime we change on a daily, weekly or yearly basis, but there are certain key stages of life where we reengineer ourselves consciously or subconsciously.
Similar to human life, every organization starts small but needs to reengineer periodically to handle the growth, get better at business operations or to provide excellent customer experince. Reengineering is about holding back temporarily, to reassess and make dramatic changes in order to improve productivity or to jump start growth. With the advent of many new technolgies, it has become imperative for organizations to reengineer every couple years, just to stay relevant in their industry. The customers are adapting and are demanding that the companies they do business also keep up with the technology changes.
Why Reengineer? Just as in human life, historically it was essential to reengineer to improve service, grow revenue, manage risk, increase productivity and cut down costs; Today, in addition to these, technology and customer interaction methods are also forcing companies to reorganize.
What to Reengineer? Anything and everything you do to get better by leaps and bounds, this is what your customers are expecting. It is not about making minor improvements, but creating a disruption, to reinvent what you do. It includes customer facing, front office, back office and activities interfacing with your partners. These activities could include manual processes, technology tools, risk management, employee engagement, marketing material, communication methods and other cost cutting measures as per the needs of the organization.